We stand by the quality and craftsmanship of our merchandise. All of our products are plated with high quality 14-18 karat gold, and if applicable, feature handset stones. Our snowflake pendants are 5 times PVD plated with 18K White Gold, and feature handset AAAAA CZ stones for the perfect shine.

OXALA Snowflake Pendant
Material: Brass
Finish: 18K White Gold
Stone: AAAAA Cubic Zirconia

• Don't wear any gold-plated jewelry when applying perfume, make-up, or hairspray. 

• Before handling gold-plated jewelry, make sure that your hands are free from make-up, lotion, and soil. 

• Make sure to remove any gold-plated jewelry when preparing acidic foods. 

• Before exercising, remember to remove gold-plated pieces to prevent salts from damaging your jewelry. This also applies to other activities that lead to excessive sweating. 

• While you're wearing gold-plated jewelry, don't swim in salt-water or chlorinated pools. 

• Remember to store all gold-plated pieces in a cool, dry, and dark place so that they are protected from airborne elements that might cause natural tarnish. wipe each piece down with a soft cloth before storage, just to ensure that there are no oils on the surface that could corrode the golden layer.

 

CLEANING

To preserve the quality of all jewelry, be sure to wipe down each piece with a microfiber cloth or damp cotton ball after wearing it. This will remove any surface soil and smudges that may be present. It's that simple! When done, be sure to also store all jewelry in a cool dry place, and to keep each piece separate, so there's no chance of them scratching against each other.

FREE Standard Shipping in the U.S. on all orders!

USA (Domestic)

INTERNATIONAL

• Standard: 4 - 10 Business Days
• Express: 2 - 4 Business Days

TRACKING YOUR PARCEL

After you place your order, we will get ready and ship your package within 48 hours. Tracking information is automatically emailed to all customers. If you don't receive an email, please check your spam folder. 

OXALA will replace your order if your package gets damaged during shipment.

PLEASE NOTE: During the COVID-19 crisis we are currently shipping as normal and we will endeavor to update all customers if there are any changes to this. However, some parts of the world are experiencing delays in courier times. Please refer to your tracking for further info.

We happily accept returns/exchanges for items in unworn brand-new condition, within the first 14 days after receipt of your order.

• Exchanges / Refunds will be given up to 14 days from when the product was received. Please make sure that you have carefully reviewed your order before finalizing your purchase. 
• All returns must be unused, unworn and resellable condition. Products that are altered or damaged, including scuffs, smudges, scratches and cologne/perfume odor do not qualify and will be sent back to you at your expense. OXALA does not provide prepaid shipping labels at this time. 
• The item must be returned with its original packing.
• Shipping fees are not refundable.
• If you want to exchange within the return window for a different size or style, you can return the item for store credit and place a new order for the size or style that you desire. 
• There will be a 25% restocking fee for all refunds on items with handset stones. There is no restocking fee for items returned for store credit.
• Once a return is approved, customers have 5 days to send back their purchase.  Returns postmarked after 5 days will be refused and sent back at the customers expense.
• Please allow up to 5 business days after your exchange has been processed for your item(s) to ship (exclusions apply for items on back-order).
• OXALA will provide domestic prepaid return labels only in the event that we have made a mistake.

 

WARRANTY

At Oxala Jewelry, we stand by the quality of our products! As such, we offer every customer a 2 year warranty. If for whatever reason, your item fades or breaks within the 2 year window, simply send it back to us and we will issue a replacement, or an item of equivalent value in the event that we no longer carry your guaranteed product.

ANY QUESTIONS? PLEASE EMAIL INFO@OXALAJEWELRY.COM