Returns & Exchanges

  • Exchanges / Refunds will be given up to 14 days from when the product was received. Please make sure that you have carefully reviewed your order before finalizing your purchase. 
  • All returns must be unused, unworn and resellable condition. Products that are altered or damaged, including scuffs, smudges, scratches and cologne/perfume odor do not qualify and will be sent back to you at your expense. OXALA does not provide prepaid shipping labels at this time. 
  • The item must be returned with its original packing.
  • Shipping fees are not refundable.
  • If you want to exchange within the return window for a different size or style, you can return the item for store credit and place a new order for the size or style that you desire. 
  • Once a return is approved, customers have 5 days to send back their purchase.  Returns postmarked after 5 days will be refused and sent back at the customers expense.
  • Please allow up to 5 business days after your exchange has been processed for your item(s) to ship (exclusions apply for items on back-order).
  • OXALA will provide domestic prepaid return labels only in the event that we have made a mistake.



At Oxala Jewelry, we stand by the quality of our products! As such, we offer every customer a 2 year warranty. If for whatever reason, your item fades or breaks within the 2 year window, simply send it back to us and we will issue a replacement, or an item of equivalent value in the event that we no longer carry your guaranteed product.